Company Values Drive Company Culture
It can sound cliché when companies announce their values and tell you that you can trust them. I don’t know about you, but as soon as someone looks to me and says “Trust me,” I immediately start to doubt everything they’re saying. We all want to do business with companies we can trust to believe in doing the honorable thing; the old-fashioned golden rule.
I wish the golden rule wasn’t so old-fashioned — just like 80’s clothing coming back in style, I’d like to see “doing the right thing” come back in style. Things like business with a handshake, keeping your word, and doing the right thing when nobody’s watching. I’m sure we’d all love to see those things be part of a normal operation for every person and company we deal with. Unfortunately, that just isn’t the way the world is.
I believe that in order to change the world, you have to be the change you want to see, and that is why myself and the team at Robins Plumbing, Inc. lead with our values, rather than leading with profits. I’m always telling our team “If your value system is for sale, then your system has no value at all.”
The Value System at Robins Plumbing Means Everything to Us
Having our values on our wall is nice and all, and putting them on our website is great too, but how do we live and breathe our value system and make them part of who we really are, not something we say just to give lip service for a marketing campaign? At Robins Plumbing, we start with recognition of our team members for living our values. It can be easy for an employer or manager to point out the faults and missteps of their team, but what happens if you constantly focus on acknowledging them for doing the right thing? AMAZING things happen!
We have a point system within our organization that is allocated for demonstrating our company values while at work. This point system leads to bragging rights, recognition and prizes, even a grand price of a staycation package! I think it is so cool that we have a two-night staycation hotel package for doing the right thing, and I wish other plumbing companies would do something like that to recognize their employees. We even have trophies for the team members that most embody each value our company honors and lives by.
Our Mission Statement Is a Product Of Our Values
When we were designing our mission statement at Robins Plumbing, we didn’t go about it willy nilly. I asked myself “What can honoring our values give us and our clients?” Going through our 13 values and clearly defining what each one means to us, and what the result will be by always honoring them, made designing our company mission statement more of a calling than a mission.
A Higher Level Of Service
Our mission is to be the plumbing company you can trust to provide a higher level of service. Our family will treat you with respect and honesty. You can depend on our teamwork to solve your plumbing issues and communicate with you through the entire process while appreciating and valuing your time. With fun and integrity, we will educate you so you can make informed decisions regarding your plumbing repair. Our team’s dedication to continued personal and professional growth will serve our clients long-term, creating a loyal community of clients that become family.
We started Robins Plumbing back in 2004 because we had a vision to lead the plumbing profession and raise the bar on service by adding what seemed like common sense to us — TRUST. You can trust Robins Plumbing to do the right thing. We base all of our decisions on this one maxim: how would we want our family and friends treated?
One of our plumbers brought this value to our company culture. He expressed that he feels like he has a family here at Robins Plumbing, and, as an employee, it was incredibly important to him. He felt like the term team player just didn’t truly convey the culture that we have, and that the word family was the only word that could truly express how accepted and supported he felt in this environment. He pointed out that we treat our team of technicians and support staff like family, and in turn we extend that treatment to our vendors and clients.
We promise to be the plumbing company that treats you as part of the family!
Respect starts with the organization. Our team members are encouraged to communicate, grow together, and have an understanding of what each member’s purpose and vision are. We can better respect each other when we understand each other better. From the new laborer in the field to the President of the company, respect is a vital part of our culture, built through teamwork, education, and honesty.
You can trust the team members of Robins Plumbing to be honest with you. We pride ourselves on being truthful with each other and with our clients, because without honesty, there can be no trust. You can rest assured that the team of Robins Plumbing will never try to sell you things that you don’t need, and you can count on Robins Plumbing to be honest with you about the plumbing services that are important to your home or business.
Dependability is incredibly important, not just for our clients, but for us as team members. As a team, each one of us depends on the other, and our clients depend on us as well. You can depend on us to be there, and you can depend on us to communicate and provide incredible service at a great value.
Teamwork makes the dream work. When we think of teamwork, we think “All for one and one for all.” Everyone at Robins Plumbing plays an integral and important role in the success of our company. Each team member knows that they bring incredible value and expertise to the company and to our clients. No job is more important than another because, like a puzzle, it takes all the different pieces to complete the picture. One team member’s success and growth is all team members’ success and growth.
We believe that true value comes from appreciation — appreciation for our team members, appreciation for our clients, and the difference that we can make in our community. We show appreciation as part of our company culture, from thank you cards to new clients and those amazing clients that refer us, to our loyalty program that expresses appreciation to our customers for their loyalty and trust. Our team members also express their appreciation every day for each other, as each one of us demonstrates and is acknowledged for leading with our company values. The words THANK YOU are very powerful!
We love to have fun and take pride in our profession and skill at the same time. Who doesn’t want to have fun while they work? We have a very fun atmosphere at Robins Plumbing, where jokes and laughter are a part of our daily routine. We love singing in the office to get tunes stuck in each other’s heads or playing fetch with the dogs in between phone calls. Our team loves to go on new adventures every month like learning how to paint or craft pottery, along with some golf and the occasional fancy champagne brunch in between.
Integrity for Robins Plumbing is clearly defined as “doing the right thing when nobody’s watching.” It is one thing to do it the right way when you have an audience, but it is another to do it the right way when no one but you will ever know about it. We have a firm foundation built on integrity, and our reputation as a company that can be trusted is built on doing the right thing even when no one knows.
At Robins Plumbing, we have weekly meetings that covers product education as well as leadership skills and team building skills. Our team is constantly striving to learn and increase our skills so that we can share that knowledge with our clients. Our team members love to educate our clients so that they can make informed decisions for their homes and businesses. Our team members educate each other with new products, new ideas, and the best way to handle different situations in the field.
At Robins Plumbing we are passionate about growth: growth in our team members and growth for our team members. Personal growth and self-development are a part of our culture. Investing in our team members, our company’s greatest asset, helps to create an atmosphere of learning, fun, and teamwork. We love creating new opportunities for our team members through education and growth.
Loyalty, to our clients and to each other as a team, is incredibly important to Robins Plumbing. Trust and loyalty cannot be bought; they have to be earned, and each day we strive to earn the loyalty and respect of our clients and each other.
The key to a solid relationship is clear and respectful communication. When we take into consideration the relationships that we honor, not just in our personal lives but also our professional lives, communication becomes a priority. Clear communication between ourselves and our clients is a huge contributor to our Higher Level of Service promise. Clear communication between our team members is also a commitment that ensures a wonderful and fun work environment, as well as a great client experience.
Services in Phoenix & Beyond
When you’ve found yourself in need of plumbing services in the Phoenix, Glendale, Scottsdale, or Chandler area, you can trust Robins Plumbing to provide you with prompt and expert care, contact our team today! In addition to our toilet services, we also offer a variety of residential and commercial plumbing services, including: drain cleaning, water heater repair and replacement, sewer camera inspection and locating, backflow prevention, commercial and residential jetting, water treatments, and more. Visit our reviews online to see what others have to say about our local plumbing company!